Legal · Terms

Terms of Service

Effective: March 1, 2026 · Version 1.0 · Contact: [email protected]

Plain English summary: Use our services lawfully. Pay on time. Your content is yours. We maintain our services per our SLA. Either party can terminate with notice.

1. Agreement

By using Phosphoros services, you ("Customer") agree to these Terms. "Phosphoros" refers to Phosphoros, a Washington D.C.-based company. These Terms govern all subscriptions, managed services, and professional engagements.

2. Services

Phosphoros provides managed AI services including AI Teammates, Content Intelligence, Security Intelligence, Operations Intelligence, Compliance Intelligence, AI Training & Enablement, and Custom Enterprise AI. Specific deliverables, SLAs, and pricing are defined in your Order Form or subscription plan.

3. Payment

Subscription fees are billed monthly or annually in advance
Setup fees are billed upon agreement execution
Overages are billed at month-end, capped at 50% of your monthly plan fee
Late payments accrue interest at 1.5% per month after a 10-day grace period
Phosphoros may suspend service after 30 days of non-payment with 5 days written notice

4. Customer Obligations

Provide accurate onboarding information and timely responses during setup
Use services only for lawful purposes and in compliance with applicable law
Not attempt to reverse-engineer, resell, or sublicense Phosphoros services
Maintain the confidentiality of account credentials
Notify Phosphoros within 24 hours of any suspected unauthorized access

5. Ownership & Intellectual Property

Your content is yours. All documents, data, and materials you provide remain your property. AI-generated output produced for your account is owned by you upon delivery.

Phosphoros retains ownership of its platform, AI infrastructure, training methodologies, and proprietary systems. Nothing in these Terms transfers ownership of Phosphoros IP to Customer.

6. Confidentiality & NDA

Both parties agree to hold each other's Confidential Information in strict confidence. "Confidential Information" includes business strategies, technical systems, pricing, customer data, and any information marked confidential or that a reasonable party would understand to be confidential.

Neither party will disclose the other's Confidential Information to third parties without written consent
Confidentiality obligations survive termination of this agreement for 3 years
Exceptions: information that is publicly available, independently developed, or required by law to disclose
Enterprise customers: a standalone Mutual NDA is available upon request and takes precedence over this section

Your customer data is treated as Confidential Information. Phosphoros employees are subject to written confidentiality agreements. All subcontractors handling customer data are bound by equivalent obligations.

7. Data Processing

Phosphoros acts as a Data Processor for customer content. We process data only on your instructions and never for our own commercial purposes. A full Data Processing Agreement (DPA) is available at [email protected] and is automatically included in Scale and Enterprise contracts.

8. Limitation of Liability

Phosphoros's total liability for any claim arising from these Terms is limited to the fees paid by Customer in the 3 months preceding the claim. Phosphoros is not liable for indirect, incidental, consequential, or punitive damages.

Service credits under the SLA are Customer's exclusive remedy for service failures and do not increase the liability cap.

9. Warranties & Disclaimers

Phosphoros warrants that services will perform materially as described in the SLA. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.

AI-generated content may contain errors. Customer is responsible for reviewing outputs before use in regulated contexts (legal, medical, financial advice).

10. Term & Termination

Month-to-month: Either party may terminate with 30 days written notice
Annual: Either party may terminate with 60 days written notice before renewal
For cause: Either party may terminate immediately if the other materially breaches these Terms and fails to cure within 15 days of written notice
Upon termination, Phosphoros will provide a data export within 10 business days, then delete all customer data within 30 days

11. Governing Law

These Terms are governed by the laws of the District of Columbia. Disputes shall be resolved by binding arbitration under AAA Commercial Rules, conducted in Washington, D.C., except that either party may seek injunctive relief in courts of competent jurisdiction.

12. Changes

We'll provide 30 days' notice of material changes via email. Continued use after the effective date constitutes acceptance. For Enterprise customers with signed Order Forms, changes require mutual written agreement.

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